🛍️ Millenia Returns & Refunds Policy

Last Updated: October 2025
Website: www.millenia.fashion

Company: Millenia Fashion Ltd, Leicester, United Kingdom (“we”, “our”, “us”, “Millenia”)

At Millenia, we pride ourselves on the quality, craftsmanship, and timeless design of our garments. If for any reason you are not completely satisfied with your order, we are here to help.

1. Returns

You may return eligible items within 10 days of receiving your order.
Items must be unused, unwashed, and in their original condition, with all tags and packaging intact.
Returns received after 10 days will not be accepted.

2. Non-Returnable Items

The following cannot be returned or exchanged:

Custom-made or Limited Edition pieces
Underwear or personal items (for hygiene reasons)
Items marked Final Sale

3. Exchanges

If you wish to exchange an item for a different size or style, please email team@millenia.fashion.
Exchanges are processed based on stock availability at the time your return is received.

4. Refunds

Once your return is inspected, we’ll notify you via email.
Refunds are issued to your original payment method within 5–10 business days after approval.
Original shipping fees are non-refundable.

5. Faulty or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us within 5 days of delivery.
We’ll arrange a replacement or full refund, including return shipping costs.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked courier service for your protection.

📧 For all returns and exchanges:
Email: team@millenia.fashion

Subject line: Return + Order Number